Our return policy lasts 10 days. If 10 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be unopened and in the original packaging.
Please ensure that the original invoice is included in the package and/or the order number is clearly written on the returned package.
All wood products and cording are exempt from being returned for sanitary reasons. Gift cards are also non-refundable or returnable.
Any inquiries regarding potential issues must be emailed to firstname.lastname@example.org within 10 days of receiving your order so that we are able to address and verify them in a timely manner.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Any fees Cara & Co incurs from returned packages will be deducted from the final refund (i.e return import taxes or additional shipping charges). If the return has been approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Including a picture of the applicable product helps us assess the issue.
For returns, mail your product to: 17 Easton Road, UNIT 8, Brantford, Ontario, N3P 1J4, Canada. Customers are responsible for the shipping costs of returning the item(s). Shipping costs are non-refundable.
Cancellations (if applicable)
Order cancellation requests must be made within one hour of purchase. If an order is cancelled later than this time period, a 15% re-stocking fee will be applicable to the entire order.