Returns / Cancellations

Our return policy lasts 10 days. If 10 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be unopened and in the original packaging. Please ensure that the original invoice is included in the package and/or the order number is clearly written on the returned package. Note that there will be a 15% restocking fee on all returned items or orders.

All wood products and cording are exempt from being returned for sanitary reasons.  Gift cards are also non-refundable or returnable.

Any inquiries regarding potential issues must be emailed to within 10 days of receiving your order so that we are able to address and verify them in a timely manner. Please include your order number in the email. 

Refunds (if applicable)
Once your return is received and inspected, we will issue you a refund for your returned item. We will notify you if your return is rejected. Any fees Cara & Co incurs from returned packages will be deducted from the final refund (i.e return import taxes or additional shipping charges). If the return has been approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  Including a picture of the applicable product helps us assess the issue.

Shipping Returns
For returns, mail your product to: 17 Easton Road, UNIT 8, Brantford, Ontario, N3P 1J4, Canada. Customers are responsible for the shipping costs of returning the item(s). Shipping costs are non-refundable. 

Cancellations (if applicable)
Order cancellation requests must be made within one hour of purchase.  In order to cover the costs incurred from cancelled orders, a 15% cancellation fee will be applied to ALL cancelled orders.