Our return policy lasts 10 days. If 10 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be unopened and in the original packaging.
All wood products and cording are exempt from being returned for sanitary reasons. Gift cards are also non-refundable or returnable.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Including a picture of the applicable product helps us assess the issue.
For returns, mail your product to: 195 Langford Church Road, Brantford, ON, N3T5L4, Canada. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Cancellations (if applicable)
Order cancellation requests must be made within one hour of purchase. If an order is cancelled later than this time period, a 15% re-stocking fee will be applicable to the entire order.