FAQ

General

We are a company located in Ontario, Canada.  We ship all over the USA, Canada and internationally.  As North America's original silicone bead supply company, we take great pride in providing amazing products and service to all of our customers around the world!  Visit our ABOUT US page for more details about our company & team.

We are happy to provide customers with a multi-currency shopping experience on our website. Customers can easily shop and checkout in CAD or USD currency.

Because we are a Canadian company, US and international customers may receive a foreign transaction fee for their purchase, depending on their bank/payment provider's rules.

As leaders in the silicone craft supply market, we've put a lot of time into creating a website that helps our customers shop easily.

Every product in our shop is sold individually - yes, even our smallest beads!  The product quantity box allows you to add the exact amount of each item you need to your cart, without worrying about waste or excess product kicking around!

For even more savings, don't forget to enter your BULK DISCOUNT code at checkout.

Because we offer so many different products, colors and variant options, it can be overwhelming when you first start navigating the website.  Here are a few helpful places to begin:

KITS: Shop our wide range of craft kits to help you get started on projects without having to add every.single.item to your cart :) Find our kits here!

DIY TUTORIALS: Our amazing library of unique step-by-step DIY tutorials to help you get started on your crafting projects.  Find our DIY Tutorials here!

COLOR & SIZING CHARTS: These resources will help you get started on your journey into silicone craft supplies!  Find our color & sizing resources here!

SAMPLE COLOR CORD: Our sample color cord allows you to see our colors in person as you start planning your designs. It comes with a handy, labelled card so that you can easily find the names of all your favorite colors. Shop our Sample Color Cord here!

BLOG:  Follow us on our blog for all the newest designs & ideas. It's jam-packed with the best information, free resources and encouraging posts to help our customers thrive in their crafting.  Follow our Blog here!

We accept Visa, Mastercard, American Express and PayPal.

Yes! Don't forget to enter your bulk discount code at checkout for more savings on your order total.

*Discount codes are applied before shipping and applicable taxes.

One of our shining characteristics as a company is our customer support.  We strive to answer all emails as quickly as we can, often within the hour!  We understand that speedy communication makes ordering and decision-making much easier for our customers. We believe you deserve the respect of a helpful and timely response to any inquiry you send us.  

Visit our support page here!

Wholesale

Yes, our CaraPLUS wholesale platform allows you to buy in bulk with over 40% in savings off our regular prices! Find the details here.

You can sign up for free for our CaraPLUS wholesale platform here. You will gain access to all of our wholesale supplies and pricing in one, easy spot!

Shipping & Processing

We lovingly hand-package and ship your orders out in record time so that you receive your product quickly and can start creating & crafting!  Our incredibly fast processing time is what sets us apart as a company.  99% of our orders are shipped same or next business day.

We offer a variety of shipping options so you can receive your supplies and begin crafting asap! 

• $8 flat-rate shipping for orders within Canada and the US.

• FREE SHIPPING for orders over $150 (after applicable discounts and before taxes)

• Priority shipping upgrades with 1-3 day delivery time. Based on location and weight of package. (*No PO box addresses can be used for Priority shipping.)

Visit our Shipping Page.

Yes!  We love providing products and service for all of our US and international customers. We ship via USPS and DHL Express.

Please note that all US and international customers may be subject to customs, taxes and/or duty fees in their home country, and these are solely the responsibility of the customer.

Visit our Shipping Page.

Yes!  Local pick-up will come up as an option at checkout for customers based in Ontario, Canada.  

Our pick-up location is in Brantford, Ontario.  

If you have selected this option at checkout, we will email you specific pick-up details once we have finished packaging your order.

If you have received a shipment confirmation email from us, but your tracking number is not updating immediately, do not be alarmed!  At times, tracking number updates can be delayed for a day or two.  Hang tight, and most likely you will see an update come within one or two days after we have shipped your order.

Returns & Cancellations

Our return policy lasts for 10 days.  If 10 days have gone by since you received your purchase, unfortunately we cannot offer you a return or exchange. To be eligible for a return, your item must be unused and in the same condition you received it.  It must be unopened and in its original packaging.

All wood products, pacifiers and cording are exempt from being returned for sanitary reasons.  Gift-cards are also non-refundable or returnable.

Visit our Returns Page for more details.

Order cancellation requests must be made within 1 hour of purchase.  If an order is cancelled later than this time period, a 15% restocking fee will be applicable to the entire order.  We cannot cancel orders that have already been processed and shipped.  

Visit our Returns & Cancellations page for more details.

Safety & Care

Safety is of utmost importance to us as a company so that you can craft with confidence.

In order to ensure that our food-grade silicone products meet the highest standards of safety, they have been rigorously tested by independent, third-party governing safety facilities.  

Learn about our Safety Leadership Program here.

It is important that our products are cared for appropriately and conscientiously.  This will help protect them from damage or unsafe use.

Silicone is freezer and top-rack dishwasher safe. Wash with mild soap and warm water; lay flat to dry.

Wood is naturally organic and anti-bacterial. Treat with organic oil (i.e. coconut, olive, etc.) to help seal and preserve. Never soak in water or expose to extreme temperatures. To clean, gently wipe with a damp cloth.

Cords, clasps and pacifier clips are never intended to be chewed or sucked. Do not submerse or expose regular clips to moisture for extended periods. To wash, gently wipe with a damp cloth.

Chew Coins Loyalty Program

It's our rewards program and way to say thank you for your continued, loyal support.  Once you have an account, you will be able to earn Chew Coins simply by following us on social media platforms, referring friends and through your regular, online purchases in our shop.

Find out more here.

Once you have accumulated a certain amount of chew coins, your account will prompt you via email to ask if you would like to redeem them. If you choose to redeem them, you will be given a coupon code that can be entered at checkout on your next purchase for your extra savings. *Chew coins do not apply to CaraPLUS orders.

No, your Chew Coins do not expire.  When you redeem them and receive a coupon code, that code also does not expire until it is used. 

Because only one code is able to be used at checkout, Chew Coins codes cannot be entered with any of our other discount codes. 

Because we are a Canadian company, coupon values are set in Canadian currency, but will convert to USD equivalent if you are shopping in USD.